1. Overview

At Orbit Shop, we strive to provide you with the best shopping experience. This Refund and Return Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

By purchasing products from Orbit Shop, you agree to be bound by this Refund and Return Policy. If you do not agree with any part of this policy, please do not make a purchase on our platform.

2. Return Eligibility

Products may be eligible for return under the following conditions:

• Defective or Damaged Products: Products that are defective, damaged, or not as described at the time of delivery are eligible for return.
• Wrong Product Delivered: If you receive a product different from what you ordered, you may return it.
• Missing Items: If any items are missing from your order, you may request a replacement or refund.
• Quality Issues: Products that do not meet the quality standards described in the product listing may be returned.

Products that are generally not eligible for return include:

• Perishable items (food, beverages, etc.)
• Personal care and hygiene products (once opened or used)
• Customized or personalized products
• Downloadable digital products
• Items marked as “Final Sale” or “Non-Returnable”
• Products damaged due to misuse or improper handling by the customer

3. Return Timeframe

You must initiate a return request within the following timeframes from the date of delivery:

• Physical Products: Within 7 days of delivery
• Electronics and Appliances: Within 7 days of delivery (for manufacturing defects only)
• Clothing and Accessories: Within 7 days of delivery (with original tags and packaging)
• Books and Stationery: Within 7 days of delivery (if damaged or wrong edition)

Return requests made after the specified timeframe will not be accepted.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Send an email to timesshop.xyz1@gmail.com with your order details, including order number, product name, and reason for return.
2. Provide Evidence: Include clear photos or videos of the defective or damaged product, along with photos of the packaging if applicable.
3. Await Approval: Our customer support team will review your request and respond within 2-3 business days. You will receive a return authorization if your request is approved.
4. Package the Product: Pack the product securely in its original packaging, if available. Include all accessories, manuals, and free items that came with the product.
5. Ship the Product: Return the product to the address provided in the return authorization email. You are responsible for return shipping costs unless the return is due to our error (wrong product delivered, defective product, etc.).
6. Tracking Information: Provide us with the tracking number once you have shipped the product.

5. Refund Process

Once we receive and inspect the returned product, we will process your refund according to the following terms:

• Inspection Period: Returned products will be inspected within 3-5 business days of receipt.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue a store credit or refund to an alternative method at our discretion.
• Refund Amount: The refund amount will include the product price and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.
• Processing Time: Refunds typically take 5-10 business days to appear in your account after processing, depending on your payment provider.
• Notification: You will receive an email notification once your refund has been processed.

6. Replacement Policy

In certain cases, we may offer a replacement instead of a refund:

• If the product is defective or damaged and we have the same item in stock, we may offer a replacement at no additional cost.
• If the wrong product was delivered and the correct product is available, we will arrange for the correct product to be sent to you.
• Replacement requests must be made within the same timeframe as return requests (7 days from delivery).
• Replacement products will be shipped to you at no additional shipping cost if the replacement is due to our error.

7. Points and Coupons

If you used reward points or coupons for your purchase, the following applies:

• Reward Points: Points used for the purchase will be credited back to your account upon approval of the return.
• Coupons: Coupons used for the purchase will not be reinstated unless the return is due to our error. If a coupon is reinstated, it will be valid for the original expiration date.
• Promotional Offers: If the purchase was part of a promotional offer (e.g., “Buy One Get One Free”), the refund amount may be adjusted to reflect the promotional pricing.

8. Cancellation Policy

You may cancel your order under the following conditions:

• Before Shipment: Orders can be cancelled before they are shipped. Contact customer support immediately if you wish to cancel.
• After Shipment: Once an order has been shipped, it cannot be cancelled. You will need to follow the return process after receiving the product.
• Same-Day Delivery Orders: Orders marked for same-day delivery must be cancelled within 1 hour of placing the order.

Refunds for cancelled orders will be processed within 3-5 business days.

9. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Gift cards and vouchers
• Downloadable software, digital content, and e-books
• Personalized or customized items (e.g., engraved products, custom-made clothing)
• Items marked as “Final Sale” or “Clearance”
• Health and personal care products that have been opened or used
• Undergarments and swimwear (for hygiene reasons)
• Items damaged due to customer misuse, negligence, or improper handling
• Items without original packaging or tags (for clothing and accessories)

10. Condition of Returned Products

To be eligible for a refund or replacement, returned products must meet the following conditions:

• The product must be unused, unworn, and in the same condition as received.
• All original tags, labels, and packaging must be intact.
• All accessories, manuals, and free items included in the original order must be returned.
• The product must not show signs of wear, damage, or alteration.
• For electronics, the product must not have been registered for warranty.

We reserve the right to reject returns that do not meet these conditions.

11. Shipping Costs

The following policies apply to shipping costs for returns:

• Customer Error: If you are returning a product due to a change of mind, wrong size selection, or any reason not related to a defect or our error, you are responsible for the return shipping costs.
• Our Error: If the return is due to a defective product, wrong item delivered, or any error on our part, we will cover the return shipping costs. Please contact customer support for a prepaid shipping label.
• Original Shipping: Original shipping charges are non-refundable unless the return is due to our error.

12. Exceptions and Special Cases

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:

• Loyal customers with a history of positive interactions
• Situations involving extenuating circumstances
• High-value orders where special arrangements may be made
• Products with extended manufacturer warranties

Any exceptions will be made at our sole discretion and on a case-by-case basis.

13. Dispute Resolution

If you have a dispute regarding a return or refund, please follow these steps:

1. Contact our customer support team at timesshop.xyz1@gmail.com with details of your dispute.
2. Our team will review your case and respond within 3-5 business days.
3. If the dispute cannot be resolved internally, you may seek mediation or arbitration as permitted by applicable law.

14. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes we make to this policy will be posted on this page, and the updated date will be indicated at the top of the page. We encourage Users to review this policy periodically for any changes. Continued use of Orbit Shop after changes to this policy constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Refund and Return Policy or need assistance with a return or refund, please contact us:

• Email: timesshop.xyz1@gmail.com
• Response Time: We typically respond to all inquiries within 24-48 business hours.