1. Introduction

Welcome to Orbit Shop. By accessing or using our application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These Terms and Conditions constitute a legally binding agreement between you and Orbit Shop. This document includes our Terms of Service, Terms of Use, Disclaimer, Terms of Sales, General Conditions of Business, and Legal Notes.

2. Account Registration

To access certain features of the App, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

• You are responsible for maintaining the confidentiality of your account and password.
• You agree to accept responsibility for all activities that occur under your account or password.
• You must notify us immediately of any unauthorized use of your account or any other breach of security.

3. Products and Services

We reserve the right to modify, suspend, or discontinue any aspect of the App at any time without prior notice. We may also impose limits on certain features or restrict your access to parts or all of the App without notice or liability.

We strive to display accurate product information, but we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free.

4. Pricing and Payment

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

• All prices are displayed in the applicable currency.
• We accept various payment methods including credit/debit cards, mobile payments, and other secure payment gateways.
• By providing your payment information, you represent that you are authorized to use the payment method.
• We reserve the right to refuse or cancel any order for any reason at any time.

5. Shipping and Delivery

Delivery Time: We commit to delivering orders within 3-7 business days for locations within Bangladesh, depending on your location and product availability. For international locations, delivery times may vary between 7-14 business days.

Shipping times provided at checkout are estimates based on our standard delivery commitments. While we strive to meet these timelines, we are not liable for any delays in shipping or delivery caused by circumstances beyond our control.

• We ship to addresses within Bangladesh and select international locations.
• Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.
• We are not responsible for any customs duties, taxes, or import fees that may apply.
• You will receive tracking information once your order is dispatched.
• Delivery attempts will be made up to 3 times. If unsuccessful, the order may be returned to us.

6. Terms of Sales

These Terms of Sales govern the purchase of products from Orbit Shop. By placing an order, you agree to these terms.

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.
• Payment: Full payment is required at the time of purchase. We accept various payment methods including credit/debit cards, mobile banking, and other secure payment gateways through shurjoPay.
• Order Confirmation: You will receive an order confirmation email once your order is successfully placed. This confirmation does not guarantee acceptance of your order.
• Price Changes: Prices are subject to change without notice. We reserve the right to modify prices at any time prior to accepting your order.
• Product Availability: We cannot guarantee the availability of all products. If a product is out of stock, we will notify you and provide options for substitution or cancellation.

7. General Conditions of Business

These General Conditions of Business apply to all transactions conducted through Orbit Shop.

• Contract Formation: A contract is formed when we accept your order and send you an order confirmation. Until acceptance, we may withdraw our offer to sell.
• Product Information: While we strive for accuracy, we do not warrant that product descriptions, images, colors, or other content are error-free. Minor variations may occur.
• Force Majeure: We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.
• Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
• Entire Agreement: These terms constitute the entire agreement between you and Orbit Shop regarding the use of our services.

8. Disclaimer

The information, materials, and products on this website are provided "as is" and without warranties of any kind, either express or implied.

• We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the website will be uninterrupted, secure, or error-free.
• We are not responsible for any viruses or other harmful components that may be transmitted through our website.
• Product images are for illustrative purposes only and may not exactly represent the actual product.
• We make no representations about the accuracy, reliability, completeness, or timeliness of the information on our website.

9. Legal Notes

These Legal Notes provide important information about your legal rights and obligations when using Orbit Shop.

• Consumer Rights: These terms do not affect your statutory rights as a consumer under applicable laws.
• Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.
• Electronic Communications: By using our website, you consent to receive electronic communications from us, including emails, notifications, and updates.
• Intellectual Property: All content on this website, including text, graphics, logos, and software, is protected by copyright and other intellectual property laws.
• Modifications: We reserve the right to modify these legal notes at any time. Changes will be posted on this page with an updated effective date.

10. Business Identification Information

In compliance with the Digital E-Commerce Policy 2021 published by the Commerce Ministry (Clause 3.1.12), we hereby display our business identification information:

• Trade License Number: [To be updated with actual license number]
• VAT Registration Number: [To be updated with actual VAT number]
• E-TIN: [To be updated with actual E-TIN number]
• Unique Business Identification Number (UBID): [To be updated with actual UBID]

Please contact us if you require verification of any of these identification numbers.

11. Returns and Refunds

Our return policy allows you to return products within a specified period from the date of delivery, subject to certain conditions. For detailed information, please refer to our Refund and Return Policy page.

• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Refunds will be processed to the original payment method within a reasonable timeframe.
• Shipping costs are non-refundable unless the return is due to our error.
• Certain items such as personalized products, perishables, and intimate items may not be eligible for return.

12. Reward Points and Coupons

Orbit Shop offers a reward points system and coupon program to enhance your shopping experience.

• Reward points are earned on eligible purchases and can be redeemed for discounts.
• Points have no cash value and cannot be transferred or sold.
• Coupons are subject to terms and conditions specified on each coupon.
• We reserve the right to modify or terminate the reward program at any time without notice.

13. User Conduct

You agree not to use the App for any unlawful purpose or in any way that could damage the App or interfere with other users' use of the App.

• Do not post or transmit any content that is offensive, harmful, or violates any law.
• Do not attempt to gain unauthorized access to the App or its related systems.
• Do not use the App to distribute spam or unsolicited communications.
• Respect the rights of other users and sellers on the platform.

14. Intellectual Property

All content included on the App, such as text, graphics, logos, images, and software, is the property of Orbit Shop or its content suppliers and is protected by copyright and other intellectual property laws.

You may not use, reproduce, modify, or distribute any content from the App without our express written consent.

15. Limitation of Liability

To the fullest extent permitted by law, Orbit Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

In no event shall our total liability exceed the amount you paid for the specific product or service giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Orbit Shop, its affiliates, officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the App. Your continued use of the App after any changes constitutes acceptance of the new Terms.

19. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: timesshop.xyz1@gmail.com
• Phone: [To be updated with actual phone number]
• Address: [To be updated with actual office address]